business strategy

March 7, 2018

Doughnut Time Doh!

News is that Brisbane’s Doughnut Time is closing half its stores and hasn’t paid its employees in weeks. I admire Damian Griffiths’ style but did he […]
June 12, 2017

Net Promoter Scores vs Customer Satisfaction

Help me make sense of this. According to a recent Roy Morgan survey, Big Four bank customer satisfaction is high – unless you look at their […]
September 7, 2016

Getting Attention With Direct Marketing

Cutting Edge is a boutique gym in Milton that caters for people who want to train one-on-one with a personal trainer in privacy. While thinking about […]
June 3, 2014

Even The Mighty Fall

SBS: Why Starbucks just can’t crack the Australian market I’d be fascinated to know what Starbucks executives tell themselves about why they failed to penetrate the Oz […]
May 3, 2013

3 Lessons From Napoleon On Strategy

As my friends know all too well, I have a bit of an obsession with Napoleon (the Bonaparte, not the Dynamite). This obsession has served me […]
April 23, 2013

Manage Your Top Line

A great quote from Steve Jobs: “You know, Wall Street: I’ve never been able to figure out Wall Street. But someone once told me manage the […]