crisis control

July 9, 2014

How Social Media Can Hurt Your Business

Everything you’re about to hear is true – only the names have been changed to protect the innocent.   Last night I got a DM from […]
June 21, 2013

Marketing Challenge – The Founder Diss

Here’s the marketing challenge of the day – what would you do if the founder of your company, who left the company 15 years ago, made […]
May 13, 2013

Social Media Case Study – Grand Hotel Mildura vs Catherine Deveny

Catherine Deveny wrote a column about the abuse she has recently received after criticising ANZAC Day. Apparently she was booked into The Grand Hotel in Mildura while […]
July 24, 2012

QLD Rail v QLD Fail

What should you do if someone attacks your brand with a fake blog that makes fun of your brand messaging? Spoof sites are becoming a popular […]